5.9 Create and Send SMS

Reference: Select Customers and Manage Programs Process Model - Page 3 for the business process diagram associated with this activity.

Actor/Role: CC&B

Description: If customer provided phone number that allows sending SMS, the system creates and sends the SMS to the customer.

Note: Service Script C1-SmsSend (Send SMS Message) is used to send message.

Entities to Configure

•	Installation Options

•	C1-LeadEventType

Business Objects

•	C1-LeadEvent

•	C1-LeadEventType

•	C1-LeadEvtTypeCreSMSAbtInitv

Available Algorithms

•	C1-LECOMP Complete Lead Event

•	C1-LETCREESMS - Create Lead SMS